Sintiro - Delivery

Delivery


Delivery

We use multiple delivery partners to deliver your products to you.

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Step 1: Order Processing Time

Depending on stock availability, we aim to process your order within 24 hours.

Processing Time 24 Hrs - This means that the item is in stock and, once the payment has been confirmed, may take up to 24 hours to process for shipping or pickup.

Processing Time within 24-48 Hrs - This means that the item is currently in stock with one of our suppliers and, once payment has been confirmed, may take 24 to 48 hours to process for shipping or pickup.

Processing Time within 3-7 days - This means that the item is currently in stock with one of our suppliers and, once the payment has been confirmed, may take 3 to 7 business days to process for shipping or pickup.

Step 2: Order Delivery Time

The length of the delivery time will depend on your delivery address/final destination, and the type of delivery service you choose.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it; unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@sintiro.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@sintiro.com.au.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Custom PC builds may not be returned due to change of mind. If you have made a change to a Ready to Ship PC, then you may not be eligible for a return either.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.